Shipping Policy

Shipping Policy

Effective Date: June 07, 2025

1. Introduction

At Fitness Life HQ ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, fitnesslifehq.com.

2. Shipping Destinations

Countries We Ship To: United States of America, Canada, European Union Countries, United Kingdom

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States of America):

  • Standard Shipping: Free on orders over $50
  • Flat Rate Shipping: $6.99 on orders under $50

International Shipping:

  • Standard International Shipping: $15 flat rate

Customs and Duties:

  • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.
  • No Hidden Fees: All shipping costs are calculated and displayed at checkout.

4. Order Processing Time

  • Processing Time: 1–2 business days (Monday to Friday, excluding holidays)
  • Order Cut-Off Time: Orders placed before 5:00 PM CST will begin processing the same day
  • Weekend and Holiday Orders: Processed on the next business day

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–2 business days

International Shipping:

  • Standard International Shipping: 7–14 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Domestic Carriers: USPS, UPS, FEDEX
  • International Carriers: FEDEX INTERNATIONAL
  • Shipment Tracking: All orders include tracking info provided via email
  • Insurance: Shipments are insured against loss or damage. Contact us promptly if issues arise.

7. Order Tracking

  • You will receive an email with:
    • Tracking Number
    • Carrier Name
    • Link to Track Your Package
  • Track Online: Visit fitnesslifehq.com/track-order or the carrier’s website.
  • Need Help? Contact Customer Service for assistance.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed: Contact us at support@fitnesslifehq.com or (806) 337-0021
  • Lost: If tracking shows delivered but you didn’t receive it:
    • Confirm the shipping address
    • Check with neighbors or building staff
    • Contact us for further assistance

8.2 Damaged Packages

  • Report Damage: Take photos and contact us within 7 days at support@fitnesslifehq.com
  • Resolution: We will arrange a replacement or refund as appropriate

9. Missing Items

  • Report: Contact us within 7 days of receiving your order
  • Details: Provide your order number and description of the missing items
  • Resolution: We will investigate and either send the missing item(s) or issue a refund

10. Return and Refund Policy

  • Returns: Accepted within 30 days of receiving your order
  • Conditions: Items must be unused, undamaged, in original packaging
  • Exceptions: Personalized and perishable goods are not eligible
  • Shipping Costs:
    • Customer Responsibility: Unless the return is due to our error
    • Our Responsibility: If item is defective or not as described
  • Refunds: Processed within 14 days of receiving the returned item
  • See our Return and Refund Policy for full details

11. Incorrect Address

  • Customer Responsibility: Ensure all shipping info is correct. We are not responsible for misdelivered orders due to incorrect address.
  • Returned Packages: We will contact you to arrange reshipment. Additional shipping charges may apply.

12. International Customs and Duties

  • Customs Clearance: May cause delays beyond estimated delivery time
  • Taxes & Duties: Not included in the item price or shipping fee. Customer is responsible.
  • Customs Policies: Vary by country. Please check with your local customs office.

13. Contact Information

  • Email: support@fitnesslifehq.com
  • Phone: (806) 337-0021
  • Address: Fitness Life HQ, 5511 Parkcrest Dr, 103, Austin, TX, 78731, United States
  • Support Hours: Monday–Friday, 8 AM–5 PM CST

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website. Please review this policy periodically.

Thank you for shopping with Fitness Life HQ!
We appreciate your business and are committed to providing you with exceptional service.